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Customer Satisfaction Survey from 1 April 2018 to 31 March 2019

In an effort to continuously improve its accreditation services thus serve customers better, SADCAS undertook a customer satisfaction survey during the 2018/19 financial year.

The Customer satisfaction survey form was circulated to clients electronically on an ongoing basis for completion as they receive accreditation services from SADCAS. The feedback is analyzed on an ongoing basis with any suggestions for improvement being considered and implemented accordingly. Eighty - five (85) forms were circulated and 48 responses were received i.e. 56% response rate. The majority of the feedback received was on periodic assessments i.e. 58% and initial assessments 38% whilst 4% of the feedback was from reinstatement assessments.

Tuesday, May 7, 2019

Training Services

SADCAS offers training on accreditation related courses.


31 Jul

Morupule Coal Mine (MCM) is a coal mining company located on the outskirts of Palapye in the Central district of Botswana. The MCM is...

23 Jul

The ongoing “Coronavirus disease 2019” or “COVID-19” caused by the SARS-CoV-2 virus (Severe Acute Respiratory Syndrome-Corona Virus 2)...

17 Jul

SADCAS is delighted to announce the extension of international recognition in the International Accreditation Forum Multilateral...

File A Complaint

To file a complaint against SADCAS you can fill out an electronic complaint form by clicking the learn more button on the right. 

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