Customer Satisfaction Survey from 1 April 2018 to 31 March 2019
In an effort to continuously improve its accreditation services thus serve customers better, SADCAS undertook a customer satisfaction survey during the 2018/19 financial year.
The Customer satisfaction survey form was circulated to clients electronically on an ongoing basis for completion as they receive accreditation services from SADCAS. The feedback is analyzed on an ongoing basis with any suggestions for improvement being considered and implemented accordingly. Eighty - five (85) forms were circulated and 48 responses were received i.e. 56% response rate. The majority of the feedback received was on periodic assessments i.e. 58% and initial assessments 38% whilst 4% of the feedback was from reinstatement assessments.